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FAQ's What payment methods do you accept? TOP
We accept all major Credit Cards (Visa, Mastercard, AMEX and Discover) as well as payments through Paypal. We also accept Money Orders and personal checks.
Please email us for our business address when sending money orders and personal checks.
Personal checks are subject to a 10 day holding period before the order is processed. How long will it take before my order is shipped? TOP
We make every attempt to process and ship ALL orders within 3 business days. Should your order be exceptionally large- or should items be on backorder, you will receive an email notice on when to expect shipment.
We send emails once your order has shipped- and we will provide you with a tracking number so you'll know exactly where your items are! How will my order be shipped? TOP
We ship all orders via USPS Priority Mail, with tracking numbers included.
Insurance is always optional and can be added prior to shipment.
For orders under $10, we offer shipping via First Class Mail. Why are shipping costs billed seperately? TOP
We bill shipping seperately in an effort to reduce overpayment of shipping costs.
Paper items are heavy- so getting an exact estimate must be done once your order is completely packaged up.
Shipping costs MUST be paid for in full before we can ship out your order. If shipping costs are not paid for in full within 90 days, we reserve the right to charge a 20% restocking fee. The remaining amount will be refunded in the manner in which you initially paid for your order. How are shipping costs determined? TOP
Shipping costs are determined by weight. We don't want anyone to overpay for shipping costs, so once your order has been processed- you will receive a seperate bill for shipping costs. You will get a shipping invoice within 24 hours of placing your order.
PLEASE NOTE that your order WILL NOT ship until shipping costs have been paid.
If you have questions about this policy, please email us BEFORE placing your order! If I need to make a return- can I? TOP
If you are unsatisfied with your purchase, please contact us. We will make every effort to correct the problem. In the event that a refund is requested- please send us your goods back. Shipping costs ARE NON-REFUNDABLE. Your refund will not be granted until the items are returned to us. Your money will be refunded in the method in which they were paid in. Should I pay for insurance? TOP
Once your package is ready to ship, you have the option of adding an additional fee for insurance. We always suggest you do this!
Once your package leaves our hands, we have no control over what happens to it. So, please ask to add insurance costs when paying for your shipping! Do you ship Internationally? TOP
Absolutely! We make shipments to international locations once a week. We value our customers overseas and look forward to helping you get your hands on the items you need most! Do you take special requests? TOP
We continually strive to bring you the items you need most. If you are looking for a particular size of an item we do not have listed, please contact us and we'll be happy to get it added to our line of items.
In most cases, we can have new items in stock within 3-4 business days. |
